FAQ
Sharing Southeast Asian stories, one box at a time.
Tuk Tuk Box was inspired by the idea of creating a bridge through food where we can be in community with one another.
As a subscriber, inside each month's box you'll find a curated theme and a small gift from us to you!
What is a tuk tuk?
The tuk tuk is an iconic symbol of Southeast Asian lifestyle, and is often referred to in some regions as a ‘tricycle,’ ‘pigeon,’ ‘auto,’ 'bajaj' or ‘lapa.’ The vehicle can be identified by its motorized 3-wheeled rickshaw design and the low putt-putt sound it makes while chugging down the road.
What makes Tuk Tuk Box different from other subscription boxes?
Tuk Tuk Box focuses exclusively on Southeast Asian products and ingredients and includes refugee, migrant, and generational stories in every box.
We have 3 core values:
Exclusively Owned: We are female founded and proud! We are currently the only US based Southeast Asian subscription snack box on the market.
Supportive: Tuk Tuk Box is owned by Southeast Asian women who are daughters of immigrants and refugees. With every box we highlight a Southeast Asian chef or small business owner, helping to create opportunities for the diaspora.
Cooking for a Cause: With every subscription, Tuk Tuk Box gives back to the community through our charity partner Courageous Kitchen, a 501c3 food education non-profit benefiting refugee families living in Bangkok, Thailand and San Diego, California.
How does it all work?
Step 1: Select either a subscription or one-time order.
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Purchase a 3 month pre-paid subscription and save nearly 20%.
Step 2: Select your box.
We have a variety of options for you to choose from. We currently offer: Southeast Snacks in 3 funky levels.
Step 3: Wait, unbox, and enjoy! If you love it, please share with your family and friends and tag us on Instagram @tuktukbox
Where do you ship?
We ship orders to any U.S.or APO/FPO address as well as Canada. Please email us regarding international shipments as they are on a case by case basis and will require a higher shipping fee. Orders shipping to Alaska or Hawaii may require additional time for delivery. Orders shipping to an APO/FPO military address or a post office box may only be shipped via USPS Ground delivery and cannot be expedited.
*Business days are Monday-Friday, excluding federal holidays within the United States.
Once our product leaves facility, subsequent transportation, handling, and storage of the product following Tuk Tuk Box LLC disposition is not managed by Tuk Tuk Box LLC.
Holiday Shipping:
Some carriers may experience delivery delays or may occasionally fail to scan packages until they're out for delivery. Rest assured; your order is till on its way to you. However, if more than 8 days have passed and there is no movement in your tracking, let us know and we'd be happy to look into it!
Where is my box?
We ship subscription boxes on the date of original purchase for 3 subsequent months. One time purchase boxes will be shipped out within 3-5 business days of ordering. Please allow up to one week from time of shipment for your box to arrive.
You will receive a USPS or UPS tracking number that allows you to follow your box’s journey to your home! You will receive an email confirmation upon ordering, and the tracking number once your box has shipped.
If your box has not been delivered within 14 days from the original order date, please contact us at hello@tuktukbox.com.
What if an item is missing?
Shortage or claim notices for missing items in your shipment - In the unfortunate event that your Tuk Tuk Box LLC order is missing any items indicated in the product list, all claims must be made within 48 hours after delivery date any claims after this time period will be not processed. This is to protect Tuk Tuk Box LLC from any false claims or scams.
What is Route?
Route offers you "peace of mind" package protection for all of your orders at 1.5% of the cart value. Your cost of 1.5% of the cart value is to fully protect your package in the event that it is lost, damaged, or stolen. If your item comes in damaged , stolen or lost you can make a claim by clicking here. Once you submit your claim through Route, you will have an answer within 24 hours.
Route Package Protection Policies:
Packages presumed to be lost:
- Order issues for packages presumed to be lost (where the status is not "delivered") must be filed after 7 days and within 30 days from the last checkpoint.
Packages presumed to be stolen/lost:
- Order issues for packages marked "delivered" yet not received and where there is no evidence of “porch piracy” must be made 5 days after “delivery date” but no longer than 15 days to ensure it was not delivered incorrectly or easily found around the premises.
Damaged Items:
- A damaged item is considered to be a broken product that is unusable, clearly fractured, shattered, bent (if not bendable), crushed, etc.
- You have within 15 days of when the package was marked delivered to file a claim.
To read Route Fully Disclosed Package Protection Policies please click here.
**IF YOU DO NOT SELECT ROUTE PACKAGE PROTECTION, TUK TUK BOX LLC IS NOT LIABLE FOR LOST, DAMAGED, OR STOLEN ITEMS.**
TUK TUK BOX LLC is not responsible for lost, stolen, mis-delivered or incorrect addresses causing losses of packages.
What’s in my Southeast Snack box?
Our Southeast Snacks box will offer a variety of 10+ handpicked snacks exclusively from Southeast Asia, including two yummy instant noodle packs and refreshing drink. Designed for adventurous on-the-go eaters, snacks will rotate so you'll always have something new to try!
Ever tried salted egg chips from Singapore? How about dried squid from Thailand? No worries, we’ve got you covered! Along with your curated snacks we’ll throw in some extra goodies to help immerse you into Southeast Asian culture. Additionally, there will be a special Southeast Asian feature story or surprise gift from our Tuk Tuk team or one of our wonderful community partners.
Who do we work with?
We partner with vetted small business owners and local farmers to share carefully crafted ingredients and recipes from the Southeast Asian or greater BIPOC community. We're proud to showcase Unison Creative for all of our website photography, and our graphic designer Tina Nguyen for all of our beautiful illustrations.
Are you a Southeast Asian or BIPOC business owner or chef? We’d love to feature you in our boxes! Please contact us at hello@tuktukbox.com.
Can I customize what’s in my box?
Unfortunately, not at this time. The reason we created our box was for you to try the diverse array of goods that our Southeast Asian community has to offer. There will be specialty products featured month to month with information to purchase them directly from the purveyor. However, if there’s something specific you absolutely love or do not love, please let us know and we’ll do our best to accommodate your unique palate!
Can I purchase in bulk or for corporate gifting?
Yes! We love packing gifts as much as you love giving them. Please reach out for corporate inquiries or bulk order discounts.
What is your cancellation policy?
All sales are final. If your product arrives damaged or opened, please notify us immediately at hello@tuktukbox.com and we will make sure to exchange or refund your original purchase order.
What if I have a food allergy?
Upon ordering please let us know your dietary restrictions or allergies. We can offer vegetarian and nut-free options for most items, but currently cannot accommodate all allergens. While not all products are made in the same facility, Tuk Tuk Box snacks may be made in facilities with products that also contain milk, egg, fish, wheat, soy, and shellfish.
Who is your charity partner?
Our charity partner, Courageous Kitchen, works with vulnerable children in Bangkok, Thailand. These children are at risk of extreme poverty, malnutrition, and have a lack of access to education and safe shelter. We are dedicated to donating proceeds from every subscription to help feed a family in need! Visit Courageous Kitchen to find out more.
How does Tuk Tuk Box Practice Sustainability?
We use recycled paper in all our boxes that we send out to our customers as a small way to practice sustainability. We also advocate for food justice and teach sustainability methods to our students at Courageous Kitchen.
I love your mission! Can I add a donation to my subscription?
Yes, of course! Please check out our current fundraiser on IFUNDWOMEN to produce and publish our first Tuk Tuk Cookbook!
We are sharing our Southeast Asian journey, community stories, and recipes from our extensive network of talented and passionate chefs, homecooks, and family in a beautiful cookbook. Visit here to learn more about our campaign and donate: The Tuk Tuk Box Cookbook
Your support helps us pay equitable wages to all of our community partners. Through this community-funded cookbook, we can continue supporting our charity partner, Courageous Kitchen, a 501c3 in Bangkok, Thailand that aids asylum-seeking families through food, education, housing, and medical aid.
Still have a question?
Drop us a line: hello@tuktukbox.com
